Payment & Security
At BumpHeaven, your security and peace of mind are our top priority.
We use trusted, industry-leading payment technologies to ensure that every transaction is processed safely and securely.
Secure Payment Methods
We offer a range of secure payment options, including but not limited to:
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Credit & Debit Cards (via Shopify Payments)
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Other regionally available payment methods displayed at checkout
All payments are processed through certified third-party payment providers using advanced encryption technology.
We do not store or have access to your full payment details at any time.
Payment Processing & Verification
For your protection, all transactions are subject to automated security checks.
We reserve the right to:
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request additional verification where necessary
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cancel or suspend orders in cases of suspected fraud or unauthorised activity
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refuse transactions that do not pass security validation
These measures help protect both our customers and our business from fraudulent activity.
Order Confirmation & Billing
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.
Please ensure that your billing information is accurate and matches the details provided to your payment provider.
Orders may be delayed or cancelled if billing details cannot be verified.
Chargebacks & Payment Disputes
We take payment disputes seriously.
Before initiating a chargeback or payment dispute, we strongly encourage you to contact our customer support team first. In most cases, issues can be resolved quickly and fairly without involving your bank or payment provider.
Unauthorised or abusive chargebacks may result in:
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suspension of future orders
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provision of transaction data and delivery confirmation to the payment provider