Shipping & Delivery

Thank you for your interest in our products.
We work with trusted logistics partners to ensure your order reaches you as quickly and safely as possible.

Order Processing

All orders are processed within 48 hours (excluding weekends and public holidays).

Delivery Time

Delivery within the United Kingdom typically takes 5–10 working days after dispatch.

Please note that delivery times may vary slightly due to external factors such as customs processing, peak periods or courier delays.

Shipping Costs

We currently offer free standard delivery on all orders.

Order Cancellation

Once your order has been processed, cancellation is no longer possible.
Please review your order details carefully before completing your purchase.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, we are unable to offer a refund or replacement.

Returns & Return Shipping Costs

Customers are responsible for covering the cost of return shipping, unless the item arrives damaged or faulty.

For more details, please refer to our Returns Policy.

Marked as Delivered but Not Received

In rare cases, a parcel may be marked as delivered by the courier but not physically received by the customer. This occurs most often with deliveries to workplaces, apartment buildings or shared addresses, where parcels may be accepted by reception staff, neighbours or building management.

If you are unable to locate your delivery, we recommend requesting proof of delivery directly from the courier via their official website. This may include delivery confirmation or a signature record.

Please note that for orders confirmed as successfully delivered by the courier, we are unable to offer a replacement or refund.

For this reason, we strongly recommend choosing a secure and personally accessible delivery address when placing your order.